Primary Responsibilities
• Streamlining care for patients with substance use disorders (SUDs)
• Reducing hospital admissions by providing resources to patients in the ER
• Improving provider satisfaction in the department and SUD clinics
• Cultivating a caring culture by removing stigma and saving lives
Career Motivation
Driven by the belief that everyone has a story worth hearing, this navigator chose their career path due to a deep sense of empathy and a compassionate heart. They recognize the strengths and qualities in individuals that are often overlooked once labeled with a substance use disorder or addict.
Favorite Aspects of the Job
• Being an integral part of connecting people to SUD care within the hospital and community
• Inspiring others to reach their full potential and pay it forward
• Celebrating patient milestones, such as congratulating a patient on over a year of sobriety
Professional Growth
Rely Health has supported their growth by involving them in the implementation of the SUN program at their current Kaiser Permanente hospital. They value transparency and strive to maintain open communication with both hospital and Rely Health supervisors.
Company Culture
Rashell describes Rely Health as Collaborative, Rewarding, and Empowering. Our culture allows this navigator to thrive in their role.
Fun Facts
• Loves fishing, cats, and reading (favorite author: George R.R. Martin)
• Recently learned how to change a tire and is eager to learn more about car maintenance
• Enjoys hiking and spending time with family outside of work
This Substance Use Navigator embodies our company values and demonstrates the power of combining professional expertise with personal compassion in healthcare navigation.
